Support Level Agreement

Technical and Product Support Overview

CureMint’s support team strives to deliver exceptional, industry-leading service to fully empower our customers on the platform. We have a proven process to deliver world-class service.

User Support Access and Delivery

Users will have access to support to the following channels:

Available Times:

  • 5 days per week (Monday – Friday)
  • 9am – 6pm EST

Expected support response times and escalation paths depend on overall ticket volume, incident type and severity, and/or additional support services purchased by the customer.

User Support Channels

  • Contact us at [email protected]
  • Through knowledge base support form
  • Dedicated customer success manager email or phone

Developer Support

  • Suspected bugs can be reported using CureMint’s standard user support channels. Any additional work or consultation on the API can be accessed through the vendor success team.
  • Vendor integration documentation is available through the vendor success team